Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your payment, your receipt and any refund are handled by Paddle. Dexico is operated by Ansuman Mullick.

You can ask for a full refund within 14 days of any payment: the first payment and every renewal after it. You don't need to give a reason. This applies to every plan:

• Dexico Home Individual and Dexico Home Family, billed monthly
• Dexico Classroom (Founding School), billed yearly

The refund goes back to the payment method you used. Once it's approved, how soon you see it depends on your bank or card provider.

You can cancel at any time from Plan & billing, under Manage billing. Cancelling stops future payments, and you keep access until the end of the period you've paid for. If you also want the latest payment back, ask within 14 days of it.

• Email info@dexico.org from the address on your receipt, with the order number if you have it.
• Or use the link in the receipt email Paddle sent you, or find your order at paddle.net and ask for a refund there.

After 14 days we may still refund a payment, for example if you were charged by mistake, if Dexico didn't work as described, or where the law gives you a right to a refund. Write to info@dexico.org and we'll look at it with you.

This policy doesn't limit any rights you have under the consumer protection laws of your country. Paddle's buyer terms also apply to your purchase.

Questions about a payment or a refund? Email info@dexico.org, or write to us at Bilkent University Building 75, Çankaya, Ankara, Türkiye.